Market Survey Services

Athens International Airport S.A.

Athens International Airport S.A. (hereinafter called “AIA”) in compliance with the Airport Development Agreement (ADA) as ratified by Law 2338/1995 (Government Gazette A'202/14.09.95) is inviting companies, groups of companies or consortia to express their Interest for the provision of Market Survey Services at Athens International Airport “Eleftherios Venizelos”.
More details are provided in Section II.2.1).

Προθεσμία

Η προθεσμία παραλαβής των προσφορών ήταν 2013-09-02. Η προμήθεια δημοσιεύθηκε στις 2013-07-26.

Προμηθευτές

Οι ακόλουθοι προμηθευτές αναφέρονται στις αποφάσεις ανάθεσης ή σε άλλα έγγραφα προμηθειών:

• Alternative Research Solutions S.A.
• TNS ICAP S.A.

Ποιος

• Athens International Airport S.A.

Τι

Πού

• Aττική / Attiki

Ιστορικό προμηθειών

Ημερομηνία	Έγγραφο
2013-07-26	Προκήρυξη σύμβασης
2014-02-06	Γνωστοποίηση ανάθεσης σύμβασης
2014-07-04	Γνωστοποίηση ανάθεσης σύμβασης

Προκήρυξη σύμβασης (2013-07-26)
Αντικείμενο
Πεδίο εφαρμογής της προμήθειας
Τίτλος: Υπηρεσίες έρευνας αγοράς
Ποσότητα ή έκταση:

The scope of the Market Survey Services includes rolling surveys, aiming to identify trends throughout the year, and tracking surveys, targeting attitudes, habits and awareness on a year-to-year basis.These Services are divided into the following two (2) Lots, as stipulated in paragraph II.1.8) above, and as further detailed in Annex B:Lot 1: Rolling Market Surveys,Lot 2: Tracking Market Surveys.More details will be included in the tender documents, which will be dispatched to the short-listed applicants.

Μεταδεδομένα προκήρυξης
Πρωτότυπη γλώσσα: Αγγλικά 🗣️
Τύπος εγγράφου: Προκήρυξη σύμβασης
Φύση της σύμβασης: Υπηρεσίες
Κανονισμός: Ευρωπαϊκή Ένωση, με συμμετοχή χωρών της GPA
Κοινό λεξιλόγιο για δημόσιες συμβάσεις (CPV)
Κωδικός: Υπηρεσίες έρευνας αγοράς 📦

Διαδικασία
Τύπος διαδικασίας: Κλειστή διαδικασία
Τύπος προσφοράς: Υποβολή για ένα ή περισσότερα τμήματα
Κριτήρια απονομής
Η πλέον συμφέρουσα οικονομικώς προσφορά

Αναθέτουσα αρχή
Ταυτότητα
Χώρα: Ελλάδα 🇬🇷
Τύπος αναθέτουσας αρχής: Φορέας κοινής ωφελείας
Όνομα αναθέτουσας αρχής: Athens International Airport S.A.
Ταχυδρομική διεύθυνση: Administration Building (17)/ Procurement Department
Ταχυδρομικός κώδικας: 190 19
Ταχυδρομική πόλη: Spata
Επικοινωνία
Διεύθυνση διαδικτύου: http://www.aia.gr/company-and-business/business/current-tenders/ 🌏
E-mail: mouchtie@aia.gr 📧
Τηλέφωνο: +30 2103537159 📞
Φαξ: +30 2103537734 📠

Αναφορά
Ημερομηνίες
Ημερομηνία αποστολής: 2013-07-26 📅
Προθεσμία υποβολής: 2013-09-02 📅
Ημερομηνία δημοσίευσης: 2013-07-30 📅
Αναγνωριστικά
Αριθμός προκήρυξης: 2013/S 146-254732
Τεύχος ΕΕ-S: 146
Πρόσθετες πληροφορίες

The Expression of Interest statement (cover letter signed by the representative(s) of each company) and all requested documents must be submitted in five (5) copies (one of which must be in hard copy and clearly marked as “Original” and initialed whilst the remaining four (4) shall be in soft copies on CDs) in a sealed envelope, carrying the indication: “Expression of Interest for the Market Survey Services for Lot(s) …..”, and is to be sent to: Athens International Airport S.A., Administration Building (17), Procurement Department, for the attention of Mrs E. Mouchti, GR-Spata 190 19, Greece. The Expression of Interest must be submitted in accordance with the time schedule stated under section IV.3.4) of this Contract Notice, i.e. 2.9.2013 at 13:00 hrs local time. Following the pre-selection process, the short-listed applicants will receive the tender documents from AIA and will be invited to submit their proposal. Applicants may be requested to supply additional information. AIA reserves the right not to proceed with the contract at any stage of the tender process. AIA reserves the right, at its sole discretion, after the expiry of the contract period as per section II.3) above, to extend each or both of the contracts for one (1) plus one (1) additional years. The contract will be subject to Greek Law. IV.3.5) Language(s) in which tenders or requests to participate may be drawn up Official EU language(s): EN Other: All documents submitted in this tender are to be in the English language. However, certificates and official documents issued by judicial or administrative authorities in Greece may be submitted in Greek language. In case applicant is not established in Greece, official documents issued by administrative or judicial authorities, duly apostiled, shall be officially translated and submitted in the English language.

Πρόσθετες πληροφορίες

The Expression of Interest statement (cover letter signed by the representative(s) of each company) and all requested documents must be submitted in five (5) copies (one of which must be in hard copy and clearly marked as “Original” and initialed whilst the remaining four (4) shall be in soft copies on CDs) in a sealed envelope, carrying the indication:

“Expression of Interest for the Market Survey Services for Lot(s) …..”, and is to be sent to: Athens International Airport S.A., Administration Building (17), Procurement Department, for the attention of Mrs E. Mouchti, GR-Spata 190 19, Greece.

The Expression of Interest must be submitted in accordance with the time schedule stated under section IV.3.4) of this Contract Notice, i.e. 2.9.2013 at 13:00 hrs local time.

Following the pre-selection process, the short-listed applicants will receive the tender documents from AIA and will be invited to submit their proposal.

Applicants may be requested to supply additional information.

AIA reserves the right not to proceed with the contract at any stage of the tender process.

AIA reserves the right, at its sole discretion, after the expiry of the contract period as per section II.3) above, to extend each or both of the contracts for one (1) plus one (1) additional years.

The contract will be subject to Greek Law.

IV.3.5) Language(s) in which tenders or requests to participate may be drawn up

Official EU language(s): EN

Other:

All documents submitted in this tender are to be in the English language. However, certificates and official documents issued by judicial or administrative authorities in Greece may be submitted in Greek language. In case applicant is not established in Greece, official documents issued by administrative or judicial authorities, duly apostiled, shall be officially translated and submitted in the English language.

Αντικείμενο
Πεδίο εφαρμογής της προμήθειας
Κατηγορία υπηρεσιών: 10
Σύντομη περιγραφή:

More details are provided in Section II.2.1).

Αριθμός τμήματος: 1
Τίτλος του τμήματος: Rolling Market Surveys
Σύντομη περιγραφή:

Rolling Market Surveys include projects with a continuous or regular course of data collection and delivery, with no needs in terms of analysis and interpretation of information on behalf of AIA. These Surveys aim to identify trends throughout the year.

Ποσότητα ή έκταση:

The Rolling Market Surveys include the following categories:

Passenger Survey: Quantitative survey amongst passengers aiming to monitor their demographic/ travelling and purchasing profile. Indicative annual sample and frequency: 40 000 face to face interviews, daily basis, 24/7;

Quality Monitor Survey: Quantitative survey amongst passengers measuring customer satisfaction within a wide range of airport's offered services and facilities. Indicative annual sample and frequency: a. 7 000 face to face interviews on departing & arriving passengers, daily/ 24h basis b. 2 000 amongst departing passengers visiting specific catering and retail units, daily basis;

Mystery Shopping: Semi- Quantitative survey in the form of "mystery visits", monitoring mainly qualitative characteristics of airport's employees' behaviour. Indicative annual sample and frequency: Maximum 1,400 visits, monthly basis;

Airport Service Quality Programme: Quantitative survey measuring passengers' satisfaction offered at airports worldwide through a common methodology for benchmarking purposes. Indicative annual sample and frequency: 2 200 self completion interviews, twelve waves per year.

Αριθμός τμήματος: 2
Τίτλος του τμήματος: Tracking Market Surveys
Σύντομη περιγραφή:

Tracking Market Surveys include projects implemented on a specified period of the year, with extensive requirements in terms of analysis and interpretation of information on behalf of AIA. These Surveys target the tracking of attitudes, habits and awareness on a year-to-year basis.

Ποσότητα ή έκταση:

The Tracking Market Surveys include the following categories:

Parking Facilities Survey: Quantitative survey aiming to investigate parking and taxi users' characteristics and habits. Indicative annual sample and frequency: 1 300 face to face interviews, one wave per year;

Purchasing Behavior Survey: Quantitative survey investigating the commercial habits of the airport population. Indicative annual sample and frequency: 2 500 face to face interviews, one wave every two years;

Airport's Image Survey: Quantitative survey addressed to the general Greek public aiming to measure parameters related to the airport's image. Indicative annual sample and frequency: 1 500 telephone interviews, one wave per year;

Local Communities Survey: Quantitative survey amongst neighboring municipalities to monitor their perception about the airport. Indicative annual sample and frequency: 1 000 telephone interviews, one wave every two years;

Price Audit Survey: Quantitative survey in the form of recording the pricing of the main chain stores and identical retail and catering market outside the airport's shopping area. Indicative annual sample and frequency: Approximately 340 visits, one wave per year.

These Services are divided into the following two (2) Lots, as stipulated in paragraph II.1.8) above, and as further detailed in Annex B:

Lot 1: Rolling Market Surveys,

Lot 2: Tracking Market Surveys.

More details will be included in the tender documents, which will be dispatched to the short-listed applicants.

Αριθμός δυνητικών ανανεώσεων: 2
Χρονικό πλαίσιο για επόμενες συμβάσεις: 24 μήνες
Τόπος εκτέλεσης
Κύρια τοποθεσία ή τόπος εκτέλεσης: Athens International Airport.

Νομικές, οικονομικές, χρηματοπιστωτικές και τεχνικές πληροφορίες
Όροι συμμετοχής
Καταλληλότητα για άσκηση της επαγγελματικής δραστηριότητας:

Applicants are entitled to participate in said tender only once and under one exclusive capacity only (i.e. either individually as sole participant or as member of a consortium or as member of group of companies). In any other case AIA retains the right to disqualify the applicant.

Documents required under this section should be submitted by all applicants (in case of group of companies or consortium by each individual member).

1. Details of profile and organizational scheme of applicant(s), link with parent company and/or other group of consortium members (if applicable).

Applicants shall submit certified copies of their constitutional documents (e.g. articles of incorporation / signing and administrative authorities) in their latest valid edition.

Applicants shall provide documentary proof of its decision to participate from its Board of Directors or the General Assembly or of any other duly decisive company body.

Applicants that intend to form or participate in a group of companies or consortium should provide:

— A binding consortium agreement, including the names of the partners and the extent of responsibility of each of the consortium parties;

— Name(s) of the person or persons entitled to sign, who act(s) on behalf of the consortium or group of companies by virtue of a power of attorney;

— The proposed division of responsibilities and corporate relationships between the members should be shown. In case that an alteration either in the composition or in the respective percentages or division of responsibilities among the members of a group of companies or consortium occurs, then AIA retains the right to disqualify the applicant;

— A certified undertaking that each consortium or group of companies member will be jointly and severally responsible for the fulfilment of the applicant's participation arising from their participation in the Tender.

In case that an applicant is connected with any of the shareholders of AIA, or with any person controlled by AIA, as defined and within the meaning of the ADA (Article 20.3), it should be clearly stated in their submitted documents.

Companies that are affiliated to the applicant as defined in article 42e par 5 of law 2190/1920 are not entitled to participate in the tender under any capacity.

2. Proof of registration, as prescribed in their country of establishment, in one of the professional or trade registers, or provide a declaration or certificate to that effect.

3. Valid (original or duly certified copies) certificates issued by the competent authorities in the country in which the applicant is established or solemn declaration made before a duly administrative authority or notary, proving that:

a. the applicant has fulfilled his obligations relating to the payment of social security contributions and the payment of taxes in accordance with the legal provisions of the country in which he is established;

b. the applicant is not in and has not had commenced against it any procedure seeking to place it in bankruptcy, liquidation, suspension of operations, under Article 99 of L 358/ 2001, obligatory administration, receivership, or any other equivalent situation in accordance with the legal provisions of the country in which he is established;

c. the persons that legally bind the applicant have not been convicted in the last decade for illegal trade, human trafficking, murder, fraud, robbery, forgery, theft, breach of provisions which concern the customs and preservation of national currency legislation, as well as for attempting the above mentioned crimes.

4. Where the criteria include requirements relating to the economic and financial ability and/ or the technical and/ or the professional abilities of the applicant, the latter may where necessary and for a particular contract rely on the capacity of other entities in accordance with the provisions of Article 54 (5) and (6) of Directive 2004/17/EC. In that case it must be adequately evidenced to AIA that all necessary resources shall be available from said entities to the applicants in order for the latter to fully comply with the requirements of the Tender. Such evidence shall include the submission of the following documents:

— Solemn declaration of the applicant (i.e. solemn declaration of the legal representative of an entity that participates in the Tender or in case of consortium or group of companies solemn declaration by the legal representative of the consortium or of the group of companies) by virtue of which it shall notify and declare its intent to call upon the resources of a third party specifying the invoked resources and submitting all the following documents:

a. Decision lawfully taken by the competent corporate body (e.g. board of directors, general assembly or any other competent corporate body depending on the corporate form) of the entity that shall provide to the applicant all necessary resources of whatever form (e.g. financial, technical etc.), and by virtue of which shall approve and shall describe in detail, all the financial, technical or any other means or resources that shall be made available to the applicant during the term of the agreement including any extension thereof. In the same decision shall be nominated the representative of that entity which will be empowered to sign all relevant documents with respect to the Tender;

b. Lawfully concluded agreement between the applicant and the entity that shall provide to the applicant all necessary resources of whatever form (e.g. financial, technical etc.), by virtue of which the two parties shall commonly agree on the means and resources that shall be made available by the entity to the applicant for the whole term of the agreement including thereof and further specifying in detail not only the means and the resources that shall be made available to the applicant but also the method and the manner that said means and resources shall be made available;

c. Solemn declaration duly signed by the legal representative of the entity that shall provide to the applicant all necessary resources of whatever form (e.g. financial, technical etc.), by virtue of which it shall be declared that:

i. the relevant resources shall be made available to the applicant for the whole term including any extensions, as those will be provided in the tender documents;

ii. the entity has full knowledge of the ADA to which it shall strictly comply during the term;

iii. the entity does not retain any right demand or claim whatsoever and of any kind for compensation or indemnification from AIA.

In view of the above, the applicant shall undertake and ensure that the entity to which it shall rely on its financial and/ or technical capacity shall receive full knowledge of the agreement document provisions with the exception of those relating to the financial compensation of the Contractor, should the applicant be short-listed.

Further to the above and for the avoidance of any doubt, the entity that shall provide to the applicant all necessary resources of whatever form (e.g. financial, technical etc.), must also evidence to AIA the required by this Contract Notice-Utilities items 1, 2 and 3 of this section III.2.1), personal situation of economic operators. In case that the applicant shall rely on the technical resources and capacity of the entity, apart from the above, said entity must also evidence to AIA its economic and financial ability and its technical capacity (i.e. experience) by submitting all required information and documents that are included in sections III.2.2) and III.2.3) of this Contract Notice-Utilities.

The reliance by applicants to the capacity of other entities does not imply, reduce or otherwise exclude the liability and responsibility of the applicant in case that the applicant is awarded the relevant contract.

In case that the applicant changes the entity or the entities upon its capacities it relies, AIA retains the right to disqualify the applicant, if such alteration takes place at any stage of the tender, or to immediately terminate the Agreement in case that the applicant has been awarded with the relevant contract.

An entity which makes available to the applicant its means and resources of any kind as provided herein above, is not allowed to make also available said or other means and resources to other applicants and/ or to participate in the Tender under any form or under any other capacity including that of sub-contractor of another applicant.

Further to the above, applicants, or their subcontractor(s), will be excluded from the tender if they have been guilty of grave professional misconduct, in case that they have proceeded in actions or omissions inter allia capable to damage the reputation, the clientele, the activities or the future of AIA, and/or capable to damage the honour or reputation of AIA's officials and employees, by spreading or supporting, inter allia, false news or purporting to defame or to insult AIA or its employees, or has been issued against such participant or subcontractor a court decision as a result of a litigation of any kind with AIA, or in any other action or omission, which as per business ethics, business common practices and according to good faith constitutes a professional misconduct.

Οικονομική και χρηματοοικονομική κατάσταση:

Proof must be provided of the applicants (in case of group of companies or consortium by each individual member):

a. financial ability to undertake the Services in relation to anticipated contract cost by the provision of duly certified audited accounts for each of the previous three (3) financial years. Applicant's overall turnover and separately, if applicable, the turnover in respect to the scope to which this tender relates, should also be provided.

b. credit worthiness by submitting Bank references.

Τεχνική και επαγγελματική ικανότητα:

Proof must be provided by applicants separately for each Lot in which they have expressed their interest, as follows:

For Lot 1:

1. Experience in surveys executed in the past five (5) years regarding:

1.1. Market survey projects related to transportation and/ or travelling and/ or tourism (e.g. Cruise lines, Metro/ Train, Airlines, Airports, Car rentals); Weight factor: 15 %,

1.2. Large-scale market survey projects with minimum 10,000 interviews; Weight factor: 25 %,

1.3. Market survey projects executed via “Real Time” collection, transmission and accessibility of data; Weight factor: 40 %,

2. Company's structure, qualifications of key personnel including profile and expertise of key staff with regards to the market research field; Weight factor: 20 %.

For Lot 2:

1.1. Market survey projects related to transportation and/ or travelling and/ or tourism (e.g. Cruise lines, Metro/ Train, Airlines, Airports, Car rentals); Weight factor: 25 %,

1.2. Medium-scale market survey projects with minimum 2,000 interviews; Weight factor: 20 %,

1.3. Market Survey projects related to customer satisfaction, image and services development; Weight factor: 35 %,

2. Company's structure, qualifications of key personnel including profile and expertise of key staff with regards to the market research field; Weight factor: 20 %,

Applicants will be assessed and pre-selected on the basis of equal opportunities in respect to their professional credentials and reliability as well as their economic and financial ability on a pass or fail basis for each Lot in which they have expressed their interest.

Applicant's technical capacity to fulfill the requirements of the scope of Services, for each Lot they have expressed their interest, will be evaluated on the criteria under section III.2.3). The threshold for pre-selection qualification for each Lot is set at 60 %.

Εκτέλεση της σύμβασης
Απαιτούμενες καταθέσεις και εγγυήσεις:

The short-listed applicants will be asked to submit, with their proposals, a Participation Bond, to be returned following award of the contract in accordance with the terms and conditions of the tender documents. The awarded contractor will then submit a Performance Bond upon signing of the contract. Details and prerequisites will be provided for in the tender documents.

Κύριοι όροι χρηματοδότησης και ρυθμίσεις πληρωμών και/ή παραπομπή στις σχετικές διατάξεις που τις διέπουν: To be detailed in the tender documents.
Νομική μορφή που πρέπει να λάβει ο όμιλος οικονομικών φορέων στον οποίο πρόκειται να ανατεθεί η σύμβαση:

The short-listed applicants that participate in the tender as a group of companies or consortium may be required to execute a binding consortium consolidation deed or to form a capital company, prior to contract award, with joint and several liability. More details will be provided for in the tender documents.

Ονόματα και επαγγελματικά προσόντα του προσωπικού ✅

Διαδικασία
Γλώσσες
Γλώσσα: Αγγλικά 🗣️

Αναθέτουσα αρχή
Επικοινωνία
Πρόσωπο επικοινωνίας: E. Mouchti

Αναφορά
Ημερομηνίες
Ημερομηνία έναρξης: 2014-01-01 📅
Ημερομηνία λήξης: 2015-12-31 📅

Συμπληρωματικές πληροφορίες
Σώμα αναθεώρησης
Όνομα: Athens International Airport S.A.
Ταχυδρομική διεύθυνση: Administration Building (17) / Legal Department
Ταχυδρομική πόλη: Spata
Ταχυδρομικός κώδικας: 190 19
Χώρα: Ελλάδα 🇬🇷
Τηλέφωνο: +30 2103531000 📞
Φαξ: +30 2103537736 📠
Πληροφορίες για τις προθεσμίες προσφυγής:

Participants may lodge an appeal before the Contracting Entity, by specifying the legal and real causes that justify their application within a deadline of ten (10) days, after taking notice in any way whatsoever of the illegal action or omission in the course of the tender. The appeal is communicated, care of the petitioner, to any entity affected by any total or partial acceptance of the appeal. No exercise of appeal versus an act, which accepts in whole or in part an appeal by another person, is required. The Contracting Entity is obliged to decide justifiably, within a deadline of fifteen (15) days from the exercise of the appeal, and, if it renders the appeal valid, it takes the appropriate measures.

If the appeal is rejected, or no decision is taken within the deadline, the appeal is deemed to have been rejected and a petition for injunction may be lodged before the competent Courts as per provisions of Law 3886/2010.

Υπηρεσία από την οποία μπορούν να ληφθούν πληροφορίες σχετικά με τη διαδικασία επανεξέτασης
Όνομα: Athens International Airport S.A
Επαναλαμβανόμενη σύμβαση
After the completion of the present contract.
Πηγή: OJS 2013/S 146-254732 (2013-07-26)

Γνωστοποίηση ανάθεσης σύμβασης (2014-02-06)
Αντικείμενο
Πεδίο εφαρμογής της προμήθειας
Συνολική αξία της σύμβασης: 114 600 💰
Μεταδεδομένα προκήρυξης
Τύπος εγγράφου: Γνωστοποίηση ανάθεσης σύμβασης

Διαδικασία
Τύπος προσφοράς: Άνευ αντικειμένου

Αναθέτουσα αρχή
Επικοινωνία
Διεύθυνση διαδικτύου: http://www.aia.gr 🌏

Αναφορά
Ημερομηνίες
Ημερομηνία αποστολής: 2014-02-06 📅
Ημερομηνία δημοσίευσης: 2014-02-11 📅
Αναγνωριστικά
Αριθμός προκήρυξης: 2014/S 029-047404
Αναφέρεται στην προκήρυξη: 2013/S 146-254732
Τεύχος ΕΕ-S: 29
Πρόσθετες πληροφορίες

The value stated under sections II.2.1 and V.1.4 is indicative. The Contractor will be renumerated based on agreed rates. Lot 1 of the tender initiated under Contract Notice 2013/S 146-254732 has been declared unsuccessful.

Πηγή: OJS 2014/S 029-047404 (2014-02-06)

Γνωστοποίηση ανάθεσης σύμβασης (2014-07-04)
Αντικείμενο
Πεδίο εφαρμογής της προμήθειας
Συνολική αξία της σύμβασης: 405 000 💰

Διαδικασία
Τύπος διαδικασίας: Διαδικασία με διαπραγμάτευση χωρίς προκήρυξη διαγωνισμού

Αναφορά
Ημερομηνίες
Ημερομηνία αποστολής: 2014-07-04 📅
Ημερομηνία δημοσίευσης: 2014-07-09 📅
Αναγνωριστικά
Αριθμός προκήρυξης: 2014/S 129-231802
Τεύχος ΕΕ-S: 129
Πρόσθετες πληροφορίες

The value stated under sections II.2.1 and V.1.4 is indicative. The Contractor will be renumerated based on agreed rates.

Αναθέτουσα αρχή
Επικοινωνία
Πρόσωπο επικοινωνίας: Mrs E. Mouchti

Αναφορά
Αναγνωριστικά
Αριθμός ανακοίνωσης στην ΕΕ S: 2014/S 29-047404
Πηγή: OJS 2014/S 129-231802 (2014-07-04)

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